At A&L Happy Pets, we operate through our secure client management system, Time To Pet.

• A valid card is required on file for all clients.
• All payments are processed securely through Time To Pet.

Reservation Deposit:
A 50% non-refundable reservation deposit is required at the time of booking to secure your requested dates.

The remaining balance is automatically charged to the card on file 48 hours prior to the first scheduled visit.

Invoices not paid by the due date will result in cancellation of services.

Cancellation Policy

We understand that plans can change. However, as a small business that reserves time specifically for your pets, the following policy applies:

Drop-In Visits & Dog Walks

• No deposit required.
• Full amount automatically charged 48 hours before the visit.
• Cancellations made within 48 hours will be converted to an account credit.
• Same-day cancellations after the sitter is en route may be forfeited at discretion.


Overnight Services

• Cancellations made 7 or more days prior to the first overnight visit will receive an account credit for all payments made, including the reservation deposit.

• Cancellations made less than 7 days prior to the first overnight visit will result in forfeiture of the 50% reservation deposit. Any remaining balance paid will be issued as an account credit.

Holiday Bookings

• Holiday bookings require 14 days notice to receive any account credit.
• Payments made within 14 days of service are non-refundable and non-creditable.

Account Credits

All account credits must be used within a year of the original service date and will expire after that time.

Scheduling & Service Requests

• Service requests must be submitted at least 48 hours in advance.
• Last-minute requests are not guaranteed and must be approved by A&L Happy Pets.
• All services are subject to availability.